User Satisfaction
Please enter the survey week in format DD/MM/YYYY
1. Survey Week
2. PQR Subject Area
3. Requester´s Name
4. PQR Date
5. PQR Number
6. PQR Description
7. Delivery Center
Bratislava
Wilmington
Malacca
8. Surveyor´s Name
9. Surveyor Comments
10. Responded
Yes
No
11. The SAMOS Delivery Team resolved your ticket in a timely manner - Satisfaction
1
2
3
4
5
12. The SAMOS Delivery Team resolved your ticket in a timely manner - Importance
1
2
3
4
5
13. The SAMOS personnel understood your needs and was knowledgeable - Satisfaction
1
2
3
4
5
14. The SAMOS personnel understood your needs and was knowledgeable - Importance
1
2
3
4
5
15. The SAMOS personnel displayed a positive and friendly attitude - Satisfaction
1
2
3
4
5
16. The SAMOS personnel displayed a positive and friendly attitude - Importance
1
2
3
4
5
17. The SAMOS personnel demonstrated a commitment towards your needs - Satisfaction
1
2
3
4
5
18. The SAMOS personnel demonstrated a commitment towards your needs - Importance
1
2
3
4
5
19. The SAMOS personnel worked well with you; i.e. communication, responsiveness - Satisfaction
1
2
3
4
5
20. The SAMOS personnel worked well with you; i.e. communication, responsiveness - Importance
1
2
3
4
5
21. Overall the resolution to your ticket delivered by the SAMOS team met your expectation - Satisfaction
1
2
3
4
5
22. Overall the resolution to your ticket delivered by the SAMOS team met your expectation - Importance
1
2
3
4
5
23. SAMOS support is easy to request - Satisfaction
1
2
3
4
5
24. SAMOS support is easy to request - Importance
1
2
3
4
5
25. Did the overall quality of the service provided increase/decrease/stayed the same?
Increase
Decrease
Stagnate
N/A
26. Comments 5
27. Comments 6
28. Comments 7
29. Comments 8
30. General Comments
